Shipping & returns


Return & Exchange policy

Special orders are designated as “non-returnable”. Please contact us for Special Order details/requirements.

Some aid items can not be returned.

Our policy lasts for 15 days. If 15 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If an item is returned in used conditions we will be forced to ship the content(s) back to the customer. A 15% restocking fee will be applied to ANY undamaged, unused items deemed returnable by management.

If the customer returns the purchase for any circumstance, you would be responsible for the shipping cost and its proper ship.

We only replace items if they’re defective or damaged. If you would like to exchange it for the same item, send us an email at [email protected] and send your item to:

Dukanee Beauty Supply, 6520 SW 24th St, Miami, FL 33155, United States.

Sale Items

Sale and clearance items are not refundable. Only regular priced items may be refunded.

Shipping Information:

To return your product, you should mail your product to

Dukanee Beauty Supply, 6520 SW 24th St, Miami, FL 33155, United States.

Shipping methods

Your order will be on hold until the item is ship to your address.

  • The order is mailed 1 to 2 Business days after the order is placed.
    You will be responsible for paying for your own shipping costs for returning your item.
  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Order change/ Cancellation

After the customer is on the THANK YOU Page, the order begins its process. Order will be processed right away, and you will not be able to cancel it until it has been sent.

Loss Probability

As goods purchased on the website are sent to the courier, the customer assumes the risk of loss to the delivery or carrier.


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