Shipping & Returns Original


Return & Exchange policy

All orders are marked "non-returnable." For Special Order details/requirements, please contact us.

Some aid goods are not returnable.

Authorization to return products may be obtained by contacting us via phone or email our policy is valid for 15 days. We are unable to offer you a refund or exchange if 15 days have passed after your purchase. Your item must be unused and in the same condition as you received it to be eligible for a return. It also has to be in its original packaging. We will be required to mail the content(s) back to the customer if an item is returned in used condition. ANY undamaged, unused items deemed returnable by management will be subject to a 15% restocking fee.

If the consumer returns the product for any reason, you will be liable for the shipping costs and the proper shipment.

We will only replace things that are defective or damaged. If you want to exchange it for the identical item, please contact us at [email protected] and send your item to:

Dukanee Beauty Supply, 6520 SW 24th St, Miami, FL 33155, United States.

Sale Items

Items on sale or clearance are not refundable. Only regular-priced products are eligible for refund.

Shipping Information:

You should return your merchandise by mailing it to:

Dukanee Beauty Supply is located at 6520 SW 24th St, Miami, FL 33155, USA.

Shipping methods

  • Your order will be placed on hold until the item is sent to your location.
    • The order is mailed one to two business days after it is placed.
      You will be responsible for your own shipping fees when returning your goods.
    • The cost of shipping is non-refundable. The cost of return postage will be deducted from your refund if you receive one.
    • If you are shipping an item worth more than $75, you should use a trackable shipping service or get shipping insurance. We make no assurances that we will receive your returned goods.

Order change/ Cancellation

The order is processed after the customer has reached the THANK YOU Page. The order will be processed immediately, and you will be unable to cancel it until it has been sent.

Loss Probability

The buyer undertakes the risk of loss to the delivery or carrier when purchasing goods on the website.


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