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Frequently asked questions

Are your stores open to the Public?

Yes, our stores are now open to the public. You can also buy online and pick up at your nearest store.

How can I place an order?

You can always place an order directly on our website page, or you can contact us and one of our representative can help you to sucess place your order!

How Long Does It Take My Order To Arrive?

Your order is usually processed within 1 to 3 business days. Your order should take 3 to 5 business days to arrive, depending on location and your shipping selection, USPS Priority or Fisrt Class.

What Are Your Payment Options?

We in the Dukanee team prioritize customer ease during transactions. We accept credit or debit card through Stripe Merchant and PayPal as payment providers.

How do Dukanee Beauty Supply package your order?

Products are carefully wrapped with bubble wrap to avoid any leaks, as many of our products are liquid.

The quantity of your order will affect whether they are packaged with a mail bag or box.

It is an utmost priority for our team here at Dukanee to ensure your package is delivered safely and securely.

What Is Your Refund Policy?

Please do not hesitate to contact us with any questions regarding refunds or products not delivered to your satisfaction.

All sales are final and no refund will be issued. All items are marked as non-returnable. 

In cases where the rejection is due to an incorrect order from the Customer or Dukanee Beauty Supply, the product needs to be unused, and an exchange will be executed by our support team.

In cases where you wish to cancel due to something we have done or are going to do, you should notify us in accordance with our procedure and we will refund you in full for any products not provided (including delivery costs).

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By creating an account with our store, you will be able to move through the checkout process faster, store multiple addresses, view and track your orders in your account, and more.


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